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New Contributor
Posts: 3
Registered: ‎07-20-2019

MF731 -- Toner Status Details cannot be displayed

I get the message toner status details cannot be displayed from the home page of the Canon Office Printer Utility. How can I correct this?

 

 

Respected Contributor
Posts: 1,174
Registered: ‎11-19-2017

Re: MF731 -- Toner Status Details cannot be displayed

Greetings,

You've told us what the problem is.

 

Can you please tell us:

 

What OS you are running?

How the printer is connected?

What driver you are using?

Rick
Bay Area - CA
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Reputable Contributor
Posts: 749
Registered: ‎09-30-2013

Re: MF731 -- Toner Status Details cannot be displayed

Hi rem281.

 

Can you also confirm if you are using genuine Canon toner cartridges? In the meantime, the toner status can be viewed under Status Monitor, directly at the printer. Please follow the instructions at the link below to view the status:

 

Status Monitor Screen

 

If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

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New Contributor
Posts: 3
Registered: ‎07-20-2019

Re: MF731 -- Toner Status Details cannot be displayed

Yes, brand new printer with canon cartridges, 

Reputable Contributor
Posts: 749
Registered: ‎09-30-2013

Re: MF731 -- Toner Status Details cannot be displayed

Hi rem281.

 

Are you using a Windows or macOS computer? Also, how did you install the drivers onto the computer? Finally, is the printer connected to the computer with a USB cable, or wirelessly over the network?

 

We look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 3
Registered: ‎07-20-2019

Re: MF731 -- Toner Status Details cannot be displayed

 Wiindows, installed using the latest drivers Canon website, Connected wirelessly. I did get a way to check toner levels in a different way from your phone support, so it seems this software should also give me a report (which would be easier). Let me know if you know anything or if the software needs to be fixed,

 

Regards, Richard

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