Office Printers

[rem281]

I get the message toner status details cannot be displayed from the home page of the Canon Office Printer Utility. How can I correct this?

[shadowsports]

Greetings,

You've told us what the problem is.

Can you please tell us:

What OS you are running?

How the printer is connected?

What driver you are using?

[Patrice]

Hi rem281.

Can you also confirm if you are using genuine Canon toner cartridges? In the meantime, the toner status can be viewed under Status Monitor, directly at the printer. Please follow the instructions at the link below to view the status:

Status Monitor Screen

If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

[rem281]

Yes, brand new printer with canon cartridges, 

[Patrice]

Hi rem281.

Are you using a Windows or macOS computer? Also, how did you install the drivers onto the computer? Finally, is the printer connected to the computer with a USB cable, or wirelessly over the network?

We look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

[rem281]

 Wiindows, installed using the latest drivers Canon website, Connected wirelessly. I did get a way to check toner levels in a different way from your phone support, so it seems this software should also give me a report (which would be easier). Let me know if you know anything or if the software needs to be fixed,

Regards, Richard