MF654Cdw "Load Tray" Error

[davemurdoch]

I have a MF654Cdw laser printer and I get a "Load Tray" error every time I try to print.  When I tap the tray icon on the screen then it will print.  How do I get it to recognize the tray is full?

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What is the full paper loading message and what paper size is it asking for?

2. Are you able to make a copy from the glass or do you run into the same issue?