Canon Community

ckaas1988 · ‎11-02-2020

For the past several months, I have tried setting up my MF644CDW to scan to email. I've followed the instructions to the best of my ability, and read a number of posts on here... and yet, I'm still stuck. Turning to this forum in the hopes someone has cracked the code.

Here's what I've done so far:

Using RemoteUI, gone to Settings & Registration > Network Settings > Port Number Settings
- I set the SMTP port to 587
Using RemoteUI, gone to Settings & Registration > TX Settings > E-Mail/I-Fax Settings
- SMTP server: smtp.gmail.com
- E-mail address: (my username)@gmail.com
- Password: (my gmail password)
- Use SMTP authentication (SMTP Auth): checked yes
  - Username: (my username)@gmail.com
- Use TLS for SMTP: checked yes
On Gmail itself (a free personal account, if it matters...) I enabled "less secure apps"

Here's what happens when I try to Scan to E-mail:

Very quickly, after scanning a document, the printer warms up and prints out a status report. There are not many details: only the number of pages, the destination email, and the word "ERROR"

Did I miss something here? Is there a way to get more information from the printer about what the error actually is - is it an authentication error, something else?

Appreciate any pointers you guys have. Going crazy here...

msdiem510 · ‎12-03-2021

I finally got this issue to work tonight and thought I'd post it for all others that are experiencing the same.

1- If you are using GMail, you have to setup an 'App Password' for your Canon to work.

2- Go to Google.com and click on your picture (upper right hand corner) and select 'Manage Your Google Account'.

3- Click on 'Security on the left hand side'.

4- Scroll down to section that says 'Signing in to Google'.

5- Make sure '2-Step Verification' is setup. If it is not, add 2-step verification now.

6- Click on 'App Passwords' to setup a password for your Canon. You may have to sign into your Google account again.

7- Under the 'Select App' down arrow, select 'Other (custom)'

8- Enter a name for your Cannon. I put my model number in the field: MF644Cdw

9- Select the 'Generate' button. This will generate a password. Copy/Paste this password or write it down.

10- Find your Cannon's IP Address. I selected 'Status Monitor' on my Cannon; then selected 'Network Information'; then selected 'IPv4'; take down the numbers listed under 'IP Address'.

11- Open up Chrome and enter the IP Address from step 10.

12- Select 'System Manager Mode' option and select 'Log In'. If you have setup a 'System Manager ID' and 'System Manager PIN', enter that information and then select 'Log In'.

13- Select 'Settings/Registration' button on the right hand side.

14- Select 'TX Settings' on the left hand side.

15- Select 'E-mail/I-Fax Settings'.

16- Select 'Edit' button on the upper right hand side.

17- SMTP server = smtp.gmail.com

18- Email Address = [enter your email address]

19- Check mark 'Use SMTP Authentication (SMTP AUTH)'

20- User Name = [enter your email address]

21- Check mark 'Set/Change Password'

22- Password = [enter the password generated from step 9 above]

23- Check mark 'Use TLS for SMTP'

24- Check mark 'Verify Certificate'

25- Check mark 'Add CN to Verification Items'

26- Check mark 'Use TLS for POP'

27- Check mark 'Verify Certificate'

28- Check mark 'Add CN to Verification Items'

29- Scroll up to the top of the page and select the 'OK' button to save these settings.

30- Select 'Network Settings' on left hand side.

31- Select 'Port Number Settings'

32- Select 'Edit' button in upper right hand side.

33- Change 'SMTP' field to = 465

34- Scroll up to the top of the page and select the 'OK' button to save these settings.

35- Select 'To Portal' link in the upper right hand corner.

36- Select 'Address Book' button on right hand side.

37- Click on '01' link and select 'Edit' button. Add your email as the first email address.

38- SCroll up to the top of the page and select the 'OK' button to save these settings.

39- Go to your Cannon and test the Scan to Email function.

40- Check email to see if you received the email. If you didn't get email, check 'Status Monitor/Cancel' button under the 'TX Job Log' section for Error Code specifics.

View solution in original post

mikegmazzone · ‎08-27-2023

Thank you, this worked for me as well.

jeffhaze45 · ‎10-09-2023

Worked like a charm on my MF642Cdw.
Initially I couldn't see the Network settings, but when I signed into the Remote UI as the Manager, it was all there.

Thanks so much.

musto414 · ‎12-26-2023

I did all that and i still get the 802 error.

What is going on?

meade18 · ‎01-13-2024

Thank you! This worked for my MF656Cdw

RachaelD · ‎01-18-2024

Wow these are great instructions and it worked perfect! Canon should pay you for this. Thank you!

jlap777 · ‎03-16-2024

Thanks for helping, I just hope this would have worked with my MF650C. For some reason I still get #752 errors and long time outs when trying something.

Danny · ‎03-16-2024

Thanks for joining the conversation, jlap777! It sounds like you've got both a different printer and a different error message than what this thread is about. If you need help, we recommend starting a new thread dedicated to your issue. To do that, just click HERE.

Canon Community

[MF644CDW] Setting up "Scan to Email" using Gmail SMTP / help?