MF642Cdw envelop printing problem

[GSirota]

Hi, my printer was working well out of nowhere some setting must have changed. When I print standard envelopes from Word the address of the addressee prints fine, but my return address no longer prints. I'm not exceptionally techie. Any guidence will be greatly appreciated. Thank you. 

[Hector]

Hello Gsirota,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a settings issue, I would usually suggest contacting support at 1-800-652-2666. Our agents would be happy to assist with checking the settings being applied in word and in the printer driver.

1. What version of the Mac or Windows operating system are you using on your computer?
2. What does it show for the selected envelope size in the word print window?