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MF642Cdw Load paper error

IownAmf2
Apprentice

I have tread every post on this issue. I have executed all recommended solutions. I am going on 42 minutes holding for support to answer. Can someone please tell me how to fix this once and for all?? Please. 

https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-Load-paper-error/m-p/288377#M9834

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