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MF634Cdw - touch screen unresponsive

koulouty
Apprentice

Hi everyone

 

I have a MF634Cdw printer that has been working great up until recently.

 

When the screen is off, and I wish to start a copy or scan, I cannot get the screen to "wake up" so that I can tap my function shortcuts. 

 

If I press the volume button on the lower left side, the screen will turn on.

 

Once the screen is on, I cannot tap my function shortcuts. The screen is not responding.

 

I tried powering the printer off, as well as unplugging it from the wall for several minutes. No luck.

 

Does anyone have any suggestions? 

 

Thank you in advance

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