01-21-2018 12:06 PM
I just upgraded to High Sierra on my Mac. I can print, but cannot find scanner. I upgraded the scan software, but it now says my scanner isn't supported. The support matrix shows it is supposed to be supported. Now what?
Mac Mini Core-i5, 8GB RAM, printer connected via ethernet.
05-03-2018 11:43 AM
In order to scan ensure you have also downloaded the Scanner Driver & Utilities V2.11.0 for Mac OS : 10.8/10.9/10.10/10.11/10.12/10.13 file from this Canon website. Click HERE to launch the download driver page. It will install the scanner driver. It will also install the MF Toolbox scanning app.
To initially set up the network scanner on your Mac, follow this guide:
1. Open Applications, then select the Canon MF utility folder and choose to open MF Toolbox (If no scanner found error appears, ignore it).
2. At the top left hand corner of your screen, next to the apple icon you'll see MF Toolbox. Click on it and select network scanner setting from the drop down menu. Click on the plus sign (+) and select the your Canon model from the list, then click Add.
3. At the top of the screen, to the right of MF Toolbox, click Scanner and select your Canon model from the drop down menu.
4. You should be able to scan via the use of the Toolbox rectangle bar that appears with the eMail, Save, PDF, etc.
If you continue to have difficulties, please contact our support group using the following link: