02-13-2024
01:47 PM
- last edited on
02-13-2024
01:52 PM
by
SamanthaW
My printer is printing only blank pages. It is wired to my MAC and the OS is OSMonterey12.2.1 This is a new computer. The same thing happed to my prior printer after a time, the same model. That is, it worked fine for some time, and then there would be a lapse in time before printing out a job, which lapse got longer and longer, and after a time it stopped printing altogether, except for blank pages.
02-05-2025 12:11 PM
Hello,
The issue that you are describing points to a communication issue, or the wrong drivers are being used. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. Are you able to make a copy from the glass or ADF?
2. Are you connecting via USB or is it over a network?
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.