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MF451dw - printing blank pages

timoppenheimer
Apprentice

My printer is printing only blank pages.  It is wired to my MAC and the OS is OSMonterey12.2.1  This is  a new computer.  The same thing happed to my prior printer after a time, the same model.  That is, it worked fine for some time, and then there would be a lapse in time before printing out a job, which lapse got longer and longer, and after a time it stopped printing altogether, except for blank pages.

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

The issue that you are describing points to a communication issue, or the wrong drivers are being used. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Are you able to make a copy from the glass or ADF?

2. Are you connecting via USB or is it over a network?

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