MF414DW scanner feeder not working

[csonsini]

I had to reset my computer a few days ago due to problems caused by Windows 10 and now the scanner feeder is not working.  I can scan using the MF Scan Utility only.  Any suggestions?

Thanks

[Danny]

Hi, csonsini!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

[James_C]

Hi  csonsini          

There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Attempt a scan at this point.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI