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MF3010 Will Not Print

TheSarcasticWit
Apprentice

This printer previously worked with my Windows 10 system until my main drive crashed...Since I have rebuilt my system, I cannot get this printer to work...I have installed it as I had before, using the drivers from the Canon site...The printer will feed paper if I use the right most button, but will not print...I just get a generic printer error...The printer is set as default and there is no error according to device manager...Device manager is showing a driver date of 05/21/13, and a driver version of 11.3.0.0...There does not seem to be an updated driver, at least that I can find...Any ideas, suggestions or hints would be greatly appreciated...Thank you...

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

The issue could be caused by the printing system on the computer or the connection. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to help.

  1. What generic printer error do you get on your computer?
  2. Are you connecting via USB or is it over a network?
  3. What program are you printing from on your computer?

 

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