Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎12-30-2017
Accepted Solution

MF249DW - No envelope options with Windows 10 and MS Office

I'm trying to print envelopes with the MF249DW printer with Windows 10.  I'm able to print letter size, legal and scan images.  When I try to print envelopes with MS Office (Word, Excel or Publisher), there is no envelope options in either the page setup or printer options when I get ready to print.  With my other printer, there are options for #10 envelope (4.12" x 9.5").  Can anybody tell me if I need to add something or make adjustments to the global printer settings?

Any help will be greatly appreciated.

 

 

New Contributor
Posts: 2
Registered: ‎12-30-2017

Re: MF249DW - No envelope options with Windows 10 and MS Office

Found the solution.  Downloaded the drivers from Canon's website:

MF240SeriesMFDriverV2175W32usEN

Opened Windows 10 device manager

Updated driver from this folder

Note:  #10 envelopes now show up in the printer paper selection.

 

Product Expert
Posts: 392
Registered: ‎02-28-2017

Re: MF249DW - No envelope options with Windows 10 and MS Office

Hi kkajikawa  

 

Glad to hear the issue has been resolved for you.

 

If you need further assistance, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement