10-08-2016 07:58 AM
hi
problem:
- able to print wirelessly from iphone or my mac computer fine
- printer shows up under system preferences
- however, unable to scan using image capture program. i see the printer but it says "waiting for scanner" and nothing happens
- then installed canon MF Scan Utility from the canon website
- canon printer/scanner not found using this utility -- "No available scanner found. Follow the instructions in the Scanner Driver Guide to add the scanners you are using."
environment:
- mac OS X
thanks
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