MF Scan Utility Firewall issue Windows 10

[SimonC1]

I am able to use the Canon MF Scan Utility from a Windows 10 computer to scan documents to a local network attached Canon without problem, but only when connected to our corporate VPN.

When disconnected from the VPN, using the MF Scan Utility when I click to do a scan nothing happens, or perhaps the first time an app window briefly appears on the tasktray. 

I would guess that when connected to the VPN, the Firewall profile is Domain and theres a firewall rule enabled that allows scanning. When disconnected, the profile would be Private.

What Firewall rule needs to be changed and enabled for both Domain and Private profiles?

Cheers

SC

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

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