MCF624CW won't automaticall print from multi-purpose tray

[Ultraglide]

I have a MCF624CW which gives me an error message when I print.   I have to manually select the mutti-purpose tray for each page. I am using Windows 7.

[James_C]

Hi Ultraglide

In order to properly assist you, I will just need to know the specfic error message you are receiving when attempting to print?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

[Ultraglide]

When I attempt to print, I get an error message to check the notifications. When I do so it says 'no paper'. When I hit the no paper, I get the LTR: Plain 1 greyed out but when I touch the A4: Plain 2 (which is not greyed out), it prints

[Ultraglide]

When I attempt to print, I get an error message to check the notifications. When I do so it says 'no paper'. When I hit the no paper, I get the LTR: Plain 1 greyed out but when I touch the A4: Plain 2 (which is not greyed out), it prints one page at a time.

[Sonya1]

Hello Ultraglide,

For clarification, I have a few questions about your situation.  What size paper is loaded in your MF624Cw?  Do you have the same size and type paper loaded in the paper drawer and in the multi-purpose tray? 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

[Ultraglide]

I use standard 8-1/2x11 paper in the multi-purpose tray.  The other tray is and always has been empty. The problem has only recently appeared.

[James_C]

Hi Ultraglide                     

You must specify the paper size and type settings to match the paper that is loaded.  Please click HERE for instructions.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[Ultraglide]

That doesn't work.  I have since discovered that when I print from the iphone, it prints perfectly.