04-25-2023 04:35 PM
My Maxify MB2720 will only print partial of the black ink, leaving lines randomly throughout a document. All of the ink cartridges are full and I have tried all of the troubleshooting on the printer itself (cleaning, deep cleaning, head alignment, roller cleaning and bottom plate cleaning all with no better results. I have also made sure that the drives and software are up to date. What else, if anything is left to do? Is there a replacement part that I should get?
04-26-2023 08:09 PM
If the partial print affects printing, copying etc....and all troubleshooting tools have been tried, reach out to Canon Customer Support. The unit may need to be serviced.
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