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MB2320 ADF Scan always feeds one and a half pages and fails

leonfranzen
Apprentice

My ADF scan to PC from the printer, the PC or the mobile app always starts, immediately feeds 1 and one half pages in rapid succession and pauses.  It then fails with "Document in ADF.  Close the feeder cover and tap [OK] to eject document."  Finally, the destination PC fails the scan job with a dialog containing Code: 2,157,50

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

For testing purposes, try performing a copy directly from the unit itself.  Does the same issue occur when copies are performed?

 

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