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New Contributor
Posts: 2
Registered: ‎12-16-2018

MB 2720 error code 5C01

Hello, My wife cleared a paper jam yesterday and now the print stops and reports error code 5C01. Does anyone know what is required to fix this issue....?



Posts: 1,702
Registered: ‎10-25-2012

Re: MB 2720 error code 5C01

Hello, leveraged!

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Product Expert
Posts: 1,089
Registered: ‎11-19-2018

Re: MB 2720 error code 5C01

Hi Leveraged,


The error 5C01 is a general service error.  To try to resolve this error, please reset the unit, check for paper jams and make sure that the inks are installed properly.  You may also clean the printer's encoder strip as a last resort.  To do these, please perform the following troubleshooting steps: 

1.  Perform a service reset on the printer by unplugging the printer's power cord for at least 10 minutes.  It will reset your printer's buffers and sensors. 

2.  Check if the ink cartridges are properly seated or installed in the printer (click HERE).  If the inks are visible when you open the front cover, push the ink cartridge into the back of the printer until it snaps firmly into place. 

3.  Check the printer for paper jams or foreign objects (click HERE, HERE and HERE). 

4.  Make sure that the paper path guide at the back of the printer is properly seated (click HERE). 

5.  Clean the printer's encoder film (click HERE).  The encoder film is a clear, flimsy plastic strip inside the printer that is responsible for aligning the prints.  If you get a paper jam, sometimes, this film gets splattered with ink.  If this is dirty, it may cause an error message.  Please use cotton swabs moistened with alcohol or glass cleaner (better).  Clean the film several times, even if it appears clean

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New Contributor
Posts: 1
Registered: ‎09-15-2020

Re: MB 2720 error code 5C01

Buenos dias, estas recomendaciones ya las hice en mi canon Maxify mb2010 y mi pelicula del codificador tiene una mancha de tinta negra que no se le puede quitar por mas que la limpio y me doy cuenta que el cabezal por lo regular se detiene en este punto y lanza el error 5C01. Que puedo hacer en este caso?

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