After installing Mac OS Sonoma, my Canon MB2000 series scanner is not recognized. I have installed all the September 2023 drivers, and turned the printer/scanner off and on, and restarted my laptop. Still not recognized. I would appreciate any suggestions. - Dan Vaughen
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Thanks for joining the conversation, dvaughen!
So that the Community can help you better, we need to know exactly which Canon printer model you're using from the MAXIFY MB2000 series along with whether your printer talks to your computer via a USB cable or Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
Thank you for your reply! It is an MB2020. It is connected to my WiFi network. That is to say it WAS connected to the WiFi network. I have re-connected it to the network. The display reports that connection is successful. Yet whether I use System Preferences, or the Scan Utility, I get an offline error.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.