09-30-2023
03:51 PM
- last edited on
09-30-2023
04:01 PM
by
Danny
After installing Mac OS Sonoma, my Canon MB2000 series scanner is not recognized. I have installed all the September 2023 drivers, and turned the printer/scanner off and on, and restarted my laptop. Still not recognized. I would appreciate any suggestions. - Dan Vaughen
Solved! Go to Solution.
09-30-2023 04:06 PM
I tried setting and re-setting printer sharing and removing and adding the printer. It finally worked. Thanks for your help!
09-30-2023 03:55 PM
Thanks for joining the conversation, dvaughen!
So that the Community can help you better, we need to know exactly which Canon printer model you're using from the MAXIFY MB2000 series along with whether your printer talks to your computer via a USB cable or Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
09-30-2023 03:59 PM
Thank you for your reply! It is an MB2020. It is connected to my WiFi network. That is to say it WAS connected to the WiFi network. I have re-connected it to the network. The display reports that connection is successful. Yet whether I use System Preferences, or the Scan Utility, I get an offline error.
09-30-2023 04:06 PM
I tried setting and re-setting printer sharing and removing and adding the printer. It finally worked. Thanks for your help!
09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
EOS R6 Mark II - Version 1.2.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.