MAXIFY GX4020 Reset Ink Level Support Code 1643

[Machinebear]

I have a Canon Maxify GX4020. It has an error code showing 1643. The panel shows The Ink Level in the Yellow tank is low. I added ink even though there was plenty. The error code is still there. I tried to reset levels under settings on the device, and that didn't work. I also tried resetting on my PC using IJ Printer Assistant tool. This didn't work either. The error still displays and still indicates I need yellow ink. Any other ways to clear this. Meantime I can't print anything.

[Patrick]

Hi Machinebear,

It would appear that your MAXIFY GX4020 would require service.  Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your MAXIFY GX4020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.