MAXIFY GX4020 Constantly Offline

[dizzlelizzle]

My GX 4020 constantly goes offline and I'm not able to print from any device.  It it wireless, has a static IP address, and I changed the power settings so it is always on, but 90% of the time when I try to print it is "offline".  When it is "offline" and I try to access the web interface for the printer, it either does not respond, or is very slow to respond.  When I am able to print and try to access the web interface it is very responsive.  The firmware is up to date.  Any help would be appreciated.

[shadowsports]

Greetings,

I'd like to know more about your network.

What device (brand and model) is the printer connecting to?

Single router or mesh system?

Are there any extenders in use?

I would not expect to see 3500ms latency when a device was in close proximity to its network broadcast.  

[dizzlelizzle]

It is a Netgear Orbi Mesh network consisting of a RBR40 router and 3 RBW30 satellites.  I a few other machines with static IPs that are wireless (web server, media server, SVN/GIT server) that have consistent <1ms response times.  

[dizzlelizzle]

I contacted support and the issue seems to be a faulty wireless module on the printer.  

[dexman335]

Thank you for letting us know what the diagnosis is. 🙂

[shadowsports]

Greetings,

Thank you for your prompt reply.  I had a RBR50 with 2 satellites for several years.  Its a bit older now, but is still a good mesh system offering reliable 2.4Ghz/5G performance.  I'm hoping your printer is under warranty and is being replaced by Canon.        

[dizzlelizzle]

Update:  They sent me a replacement printer.  I have had it for a few hours connected to my WIFI, and when I ping it I am getting very fast results (< 6ms).  I have not had any printing issues.  I'll update again in a few days.

[dexman335]

Thank you for the update. Let us know how it goes. 🙂

[shadowsports]

Very pleased to hear of the progress. Sounds like you've got it wrapped up.  😀