03-31-2024
09:55 AM
- last edited on
04-17-2024
04:26 PM
by
Danny
My GX 4020 constantly goes offline and I'm not able to print from any device. It it wireless, has a static IP address, and I changed the power settings so it is always on, but 90% of the time when I try to print it is "offline". When it is "offline" and I try to access the web interface for the printer, it either does not respond, or is very slow to respond. When I am able to print and try to access the web interface it is very responsive. The firmware is up to date. Any help would be appreciated.
04-03-2024 12:06 AM - edited 04-03-2024 06:35 AM
Greetings,
I'd like to know more about your network.
What device (brand and model) is the printer connecting to?
Single router or mesh system?
Are there any extenders in use?
I would not expect to see 3500ms latency when a device was in close proximity to its network broadcast.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
04-03-2024 09:58 AM
It is a Netgear Orbi Mesh network consisting of a RBR40 router and 3 RBW30 satellites. I a few other machines with static IPs that are wireless (web server, media server, SVN/GIT server) that have consistent <1ms response times.
04-03-2024 10:00 AM
I contacted support and the issue seems to be a faulty wireless module on the printer.
04-03-2024 12:32 PM
Thank you for letting us know what the diagnosis is. 🙂
04-03-2024 12:05 PM
Greetings,
Thank you for your prompt reply. I had a RBR50 with 2 satellites for several years. Its a bit older now, but is still a good mesh system offering reliable 2.4Ghz/5G performance. I'm hoping your printer is under warranty and is being replaced by Canon.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
04-17-2024 04:24 PM
Update: They sent me a replacement printer. I have had it for a few hours connected to my WIFI, and when I ping it I am getting very fast results (< 6ms). I have not had any printing issues. I'll update again in a few days.
04-17-2024 05:42 PM
Thank you for the update. Let us know how it goes. 🙂
04-17-2024 09:01 PM
Very pleased to hear of the progress. Sounds like you've got it wrapped up. 😀
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
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