12-16-2022 04:35 PM
I am terrified I already destroyed my new printer. I was printing labels-which I thought were ok for this printer. The first page did beautifully but the second page jammed. Now, it's printing crazy. (I cut off part of the picture b/c it's people's addresses.) This is on regular paper for the 3rd time printing it. Oh my gosh. What did I do and how can I fix it? Please help!
12-16-2022 08:57 PM
Try removing the toner cartridge and look to see if there is any visible toner buildup. if the printer has any maintenance functions, try running them and see if they make a difference.
01-11-2023 10:21 AM
Thank you for your advice-it was the issue-but I guess the cartridge got damaged bc after I cleaned it-it basically was covered again. 😞
01-11-2023 10:20 AM
It did have a ton of ink on it-I cleaned it all off and when I printed-it got covered in ink again. UGH. I guess I'm ordering a new toner cartridge. Boo.
01-11-2023 10:56 AM
Let us know if the cartridge replacement resolves the trouble. 🙂
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