11-01-2024 02:26 PM - edited 11-01-2024 02:27 PM
I have the identical model LBP247dw. I haven't even attempted to set up the wireless option, instead I've simply downloaded the software and attached it to my computer. That said: it is not printing. The Windows 11 queue says test prints have been sent to printer. and says computer status: out of paper. The glass screen on the printer says A/4Free? The computer has paper 8.5 X 11 letter. I've turned off and on, removed and replaced the tray, restarted the spooler etc. I cannot figure out what the problem is. Please help if you can.
Thanks
Chris
Chris
11-01-2024 04:29 PM
Hi Chris,
Greetings (again). From our last discussion. Can you please define "attached" for us... USB, correct? If you installed drivers, what did you install.
When you install a USB device, its important to install the drivers first, (before connecting the device) or until prompted to do so during the install.
If you did differently, Go a head and remove the printer from Settings > Bluetooth and Devices > Printers and Scanners.
Then uninstall any drivers installed previously. Control Panel > Programs & Features Applet.
Important: Restart your computer
For software install you have 2 choices.
Master Setup. This is the drivers and supporting applications, toner status, etc.
https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjE1NTAz&cmp=ABR&lang=EN
Driver only: Minimal install drivers only (no extra fluffy stuff)
https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjI2NzAy&cmp=ABR&lang=EN
One thing I want to point out. Having a network printer connected via USB can limit the ability to print from other devices on your network. You may want to consider a wired or wireless connection. The printer requires a 2.4Ghz broadcast that supports WPA2/AES encryption. Just mentioning in case you want to go that route. I'd set a static IP for the device on your router if you do. Then install the printer as an IP printer in windows. Example my printer's assigned IP is 192.168.1.99
~Rick
Bay Area - CA
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