imageCLASS MF751Cdw - Unable to Print from Computer

[Lalah]

Hello, I recently uploaded new updates for Imageclass printer. I'm getting error messages when printing a test page. I contacted Canon Support and still have not been able to print test page or any documents. Support had me go through several steps and finally told me that there's something on my computer that's preventing me from printing. Since I was ale to print from my cell phone without a problem. I have taken off the firewalls but i'm still unable to print.

Do you have any suggestions?

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. 

1. What error messages do you get when you try to print from the computer?

2. Is a work computer or do you use any VPN software?

[Lalah]

Hello,  

I have resolved this problem by deleting the printer previously setup on my computer and resetting the printer to its factory setting. I then reloaded the printer setup on my computer and printing correctly resumed. Now the only thing left for me to do is setup the scanner.