I bought this printer for my small business less than 2 months ago. It gave me a low toner warning on the black cartridge a few weeks ago and, no matter what I did, it would not allow me to print with the remaining 20%. I purchased a new cartridge (non-canon) and it doesn't recognize it. I don't care if the quality isn't the same. I want to use it. How do I bypass it to make it work?
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.