Imageclass MF743cdw Toner Issues

[KellyRae1981]

I bought this printer for my small business less than 2 months ago. It gave me a low toner warning on the black cartridge a few weeks ago and, no matter what I did, it would not allow me to print with the remaining 20%. I purchased a new cartridge (non-canon) and it doesn't recognize it. I don't care if the quality isn't the same. I want to use it. How do I bypass it to make it work?

[Hector]

Hello KellyRae,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. 

1. What version of the Mac or Windows operating system are you using on your computer?
2. What error do you get on the computer or printer for the toner?
3. What is the model number for the new toner cartridge?