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Imageclass MF644Cdw printer will not stop printing magenta

Elenor628
Apprentice

I have an Imageclass printer. The printer will not stop printing magenta all over each page. I have purchased the canon printer cartridges and it still does it. Any solutions for this?  This was originally white paper and the file had a white background, not pink.

IMG_7910.jpeg

1 REPLY 1

Hector
Product Expert
Product Expert

Hello, 

The issue looks like there is something wrong with the Magenta toner cartridge or there might be a problem with the driver/settings. If you are able to place something face down on the glass and make a normal copy, the hardware should be fine. If the copies are fine, you can try reinstalling the drivers for the printer from our site using the link HERE

If the copies are also pink, I would suggest contacting support over the phone at 1-800-652-2666 or logging into your MyCanon account to check your service options.

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