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Imageclass MF 5950dw - yesterday stopped scanning

furnarie
Apprentice

Yesterday my Imageclass MF 5950dw stopped scanning - printer can't find computer, computer can't find printer, though they are connected with a cable.  But it would still print. Today, printer appears to be offline, though it is connected and on.  The connecting cable seems fine.  Suggestions?  My only thought is to delete the drivers and start over?  Thanks.

1 REPLY 1

Jason
Whiz

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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