06-25-2018 05:02 PM
I can't use the scanner because it says there is a paper jam in the scanner portion of the printer. I followed the instructions to remove any paper. There is no paper in the scanner. I have unplugged the printer for 20 minutes to see if it would clear the error. Error comes back every time.
06-29-2018 04:45 PM
It sounds like you have completed the steps that should restore your imageCLASS D1550 to scanning like it used to. At this point, I recommend contacting us at 1-800-OK-CANON (1-800-652-2666) for further assistance. I understand that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case.
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