Imageclass D1550 scanner tray paper jam error

[sacbmac]

I can't use the scanner because  it says there is a paper jam in the scanner portion of the printer. I followed the instructions to remove any paper. There is no paper in the scanner. I have unplugged the printer for 20 minutes to see if it would clear the error. Error comes back every time.

[Sonya1]

Hello sacbmac,

It sounds like you have completed the steps that should restore your imageCLASS D1550 to scanning like it used to.  At this point, I recommend contacting us at 1-800-OK-CANON (1-800-652-2666) for further assistance.  I understand that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case.

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