IR3230 - Only printing first few pages of .pdf then locks machine up

[KarenPrince]

We recently had our hard drive replaced and ever since then if we try to print a pdf, it only prints a few pages and then says "waiting".  If you try to cancel the document on the display it locks the screen up completely and must restart the machine.  I've called the company that supports our machine and they sent a salesman in to sell us a new machine.  😞

I've tried it on Windows 7 & 10 and get the same result.  I've downloaded recent drivers, reinstalled the printer - and nothing is resolving the issue

Can anyone suggest something I could try to get this working?

[SamanthaW]

Hello Karen!

Thanks for posting in the Canon Forums!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!.