ImageFORMULA DR-6010C to scan. All of a sudden a thick black box at the bottom of page?!

[SLO]

I am using ImageFORMULA DR-6010C to scan. And all of a sudden there is a thick black box/streak all the way across at the bottom of the page that won't go away? It even prints out onto the page when I print. How do I fix this? I work in a law office so it is important and timely that I figure this out. Thank you so much!

[Danny]

Hi, SLO!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).

Thanks and have a great day!