ImageClass MF744cdw: toner empty, won't hibernate

[duffy6]

Hi,

since my toners are almost empty my ImageClass MF744cdw do not hibernate anymore, which means the fan is still turning very loud.

Of course I could manually turn it of, by pressing the Power-Button. But it would be better if the device would hibernate/power-off by itself.

Anyone have the same problem and could fix it?

[Hector]

Hello Duffy6,

Certain errors messages can prevent the printer from going into sleep mode. Depending on the condition of the toner cartridge and the messages you are getting, it can prevent the printer from going to sleep. To see what options are available, you can reply to this message any warnings or errors that are coming up on the display for the toner. For a more immediate response, you can contact support over the phone at 1-800-652-2666. Our agents will be able check the messages for the toner and check what options are available.