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ImageClass MF642Cdw Scanner ... not sending scans by email

sfrsfdc
Apprentice

Hi All

 

I bought Canon ImageClass MF642Cdw 5 months back.

I setup the scan to email functionality and it was working perfect till last month.

It has not been working for a month now and everytime I scan a job to be sent out as email, it prints the TX Result Report wih an error.

 

Please advise how I can solve this issue.

2 REPLIES 2

shadowsports
Elite

Greetings,

 

"Please advise how I can solve this issue?"

 

Start by telling us what email provider you are using.

 

Provide your SMTP, port and authenticaton settings

 

Provide the actual error message in the TX Results report. Including any troubleshooting steps you have performed. 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Hector
Product Expert
Product Expert

Hello Sfrsfdc,

 

To help with the issue, we would need some additional information. If you can reply to this message with the information below, we can assist further. For a more immediate response, feel free to contact support at 1-800-652-2666, our agents would be happy to assist.

 

  1. What error code number appears with the TX report?
  2. What email provider do you have?
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