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Image Class LBP6000 won't print screenshots or any online files/ receipts

BFisher
Apprentice

My new Image Class LBP6000 is connected with a USB to my windows 10 computer.  It prints documents from my computer as well as email attachments, but I can not print screenshots or any receipts from online.  The items don't show up in the queue and the printer troubleshooter did not see a problem.  Any ideas from anyone more tech savvy than I?

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