03-10-2020 01:57 AM
With the most recent OS update for Mac (Catalina 10.15.3), my ImageClass D420 is stuck printing double sided. I have installed the latest driver, uninstalled and re-installed the printer from settings, but still no luck. Prior to the latest update, it I could only print single sided. The option to select Two-Sided in the print layout has always been greyed out. Any advice? Thanks.
03-10-2020 10:12 AM - edited 03-10-2020 10:14 AM
Are you using Catalina specific drivers for your D420?
Drivers for this OS are avaialble here. I would suggest removing the printer, uninstalling the current software or driver and restarting the system. Then install the drivers for OSX Catalina.
You will need both UFRII / UFRII LT Printer... and the Scanner Driver and Uilities for MAC.
03-10-2020 10:15 PM
03-11-2020 03:16 PM
When removing and then reinstalling the printer, it's important to ensure you are selecting the Canon-produced drivers in the Use Driver drop-down. If you're only seeing a single-column list of available printers, select Add New Printer or Scanner to open the Add window. In the Use Driver drop-down, select the driver that lists the printer's model or series number.
If the printer is installed using the Canon-produced drivers, and still experiencing this problem, make sure you're using the driver V10.19.2 [Drivers & Downloads page].
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