09-26-2013 04:11 AM
We have a problem with our IR 2870. It was connected via lan to pc with Win Xp on it and everything was fine. Now we trying to connect it to pc with Win 7 (both 32 and 64) and win 8 (x64). I found a driver on official site for all of this systems, it`s installs fine, find my printer and everything looks fine, but it just doesnt print. Then i try to print something it makes some noizes (like warming up) and there is nothing happen. Print task in OS is completed. By the way scaning with scangear on win 7 x64 works fine.
There is no official russian business support, so i hope you can help me!
09-26-2013 09:39 AM
Welcome to The Canon Forums, and thank you for your inquiry!
We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click here and select your country or region for your support needs.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
09-26-2013 10:22 AM
There is no official canon bussines support in Russia, and retailer can`t help me.
Anyway, i just need some advices. Or you can`t just answer me becose my canon printer is outside US? what if i create a new post with new account with same question and specify that i`m in US now?
I don`t need any repair or anything, printer is OK. I just asking maybe you know abbout some issues with 2870 and Windows 7 and older.
09-26-2013 10:50 AM
This model is supported by dealers in the US, so unfortunately our technicians don't have any information on it. Our support team can usually find a different dealer if the one that is assigned can't help. Perhaps your support team can do the same?
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 22.214.171.124
PowerShot SX420 IS - Version 126.96.36.199
PowerShot 620 HS - Version 188.8.131.52
PowerShot SX720 HS - Version 184.108.40.206
PowerShot G1X Mark III - Version 220.127.116.11
PowerShot G7X Mark II - Version 18.104.22.168
PowerShot G9X Mark II - Version 22.214.171.124
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.