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Error code 5C01 on MB5450


Following a paper jam which I cleared on my 14 month old Maxify MB5450, I am getting an error code 5C01 which tells me that the printer needs service attention. I am in France and bought the printer direct from Canon in Feb 2022. Several days have elapsed since I completed the web form requesting assistance with no response.  Does anyone know what Canon's minimum service level is. Am I being too optimistic thinking that I should get a fairly rapid response?



Hello, pedroparkes!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we must let you know that Canon USA hosts and moderates the Canon Community within the United States. We can only support Canon products manufactured for and used within the US market. Canon USA does not sell or support the Canon Europe exclusive MAXIFY MB5450.

To reach Canon France, you can go to or Support

If you live somewhere else outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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