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Color imageCLASS MF642Cdw - Red tracks after magenta replaced

PaulBordo
Apprentice

MF642Cdw needs red tracks removed after magenta toner cartridge change..so how do i clean the printer head

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

The issue looks like one of the toner cartridges are leaking or there is loose toner powder in the printer. In this situation, you can try removing all of the toner cartridges and inspect the inside of any for any loose toner powder that can be wiped up with a damp cloth. You can also inspect the magenta toner to make sure it is not leaking/damaged. Once you reload the toner, you can perform an ITB and fixing unit cleaning using the steps in the link HERE.

EOS R6 V RF20-50mm F4 L IS USM PZ Lens Kit
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