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Canon maxify 5170 cannot connect to mail server error

Cyt41
Apprentice

Hi,

 

I have setup the mail server using the remote UI from my pc and tested the mail server connection to be successful on my web browser. I am using gmail as my mail server. However, when I try to scan document to email it from device directly, it throws an error code 3418 which states that the machine failed to connect to mail server. I have setup properly the mail server from my web browser thru remote UI. Can anyone help me out with this issue. Thanks.

3 REPLIES 3

Danny
Moderator
Moderator

Hi, Cyt41!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Michael
Product Expert
Product Expert

Hello.

 

You may have to contact your email provider to see if there are any settings on their end that need to be adjusted.  Some webmail providers do not automatically allow access through certain API's or mobile devices.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

imoolla
Apprentice
Hi Canon

I have just bought a canon maxify MB5440 and I am having the same issue with scans failing to send due to a server error.
I have set up the server settings online and tested it. It said successful but the scans are still giving the error.

Please can you help
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