06-06-2021 05:18 PM
06-07-2021 10:17 AM
Greetings,
Of course we would need to know if you are using Canon branded toners?
Did it ever work correctly, and what has changed.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
07-15-2021 03:01 PM
Hello Shellylue,
If you are getting roller lines on your prints and it looks like it is pressing into the paper, I would suggest trying to reseat the toner cartridges using the steps in the link provided HERE. If you continue to have embossed lines in your prints and you have already tried all of the cleaning options, it would usually mean there is something wrong with the toner or the hardware of the printer.
In that situation, I would suggest contacting support at 1-800-652-2666, our agents would be happy to assist and can provide any service options.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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