imageRUNNER ADVANCE C5255 Format Error: Cannot find the format files

[ekylin]

Canon IRADV C5255 Hard Drive Format Error

I have a Canon C5255 machine. The old hard drive failed to boot the machine with error “E602-0001”

I tried to replace a new hard drive (WD 500GB), inserting a FAT32 flash drive with iAC5255 folder system files, but when machine formated the hard drive, it prompted
"[ERROR]. Cannot find format file
hdd format ... Error"
I had changed the smaller flash drive and hard drives, still same error.
What's the format file? Any one can help or send the format file?

[Danny]

Thanks for joining the conversation, ekylin!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!