07-30-2015 11:18 AM
One of our office printers is currently acting up. The first problem that arose was the black vertical streaks that appeared whenever someone printed. I suspected that it might be the ink cartridge, but I'm not positive on that.
Then today another problem arose with the printer. Whenever someone scanned a document to their files a horizontal rainbow bar appears accross the bottom of the page.
Here is a PDF that shows you the small black streak at the top of the page, and then the rainbow bar running accross the bottom.
07-30-2015 11:31 AM
Hi, elim! Thanks for posting!
While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area!
We hope this helps!
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.