Canon Pro4000 MBK Cart Dumping Ink into Ink Supply Mount Unit

[Pyamed]

Hi!

Just received a new ink cart for my Pro4000 and the day after I installed it all the ink was gone.  I checked my maintenance cart but there wasn't an abundance of MBK.  I took my side panel off and noticed all the MBK had dumped into the Ink Supply Mount Unit located under the Left side ink carts. 

Does anyone have any idea what would cause this?  

[Patrick]

Hi Pyamed, Because this issue is hardware related, it is recommended that you contact Canon's Contact Center to speak with a Technical Support Representative for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of this issue and resolve it or provide you with your available service options.