03-12-2019 05:42 PM
We will need some more information so that we can best assist you. Which version of Windows or macOS are you using?
We look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).