12-18-2017 08:56 AM - edited 12-18-2017 08:58 AM
I am experencing with No LCD Light Display (totally blank)
"Error: Button in Red Light and "Start" Button in Green light is working and stay lighted
Without the LCD display, I can't see the error code.
Please can you advise what could be the problem.
12-18-2017 09:13 AM
Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. It seems like your printer is a non-US model.
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If you're inside the USA and need support, please call 1-800-OK-CANON. Our support team is available weekdays from 10am to 10pm (ET).
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
03-19-2018 04:10 PM
We had this problem too and it ended up that the "Energy Saver" button at the top right was stuck in the down position. We used a very small screwdriver (used to fix eye glasses) to pry it up again and then the display started working again. We had the printer powered off at the moment so you may need to power it off and on again.
Not sure if this will fix your issue but I wanted to share our experience in case it will help.