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New Contributor
Posts: 2
Registered: ‎08-30-2016

Canon MB5320

Each time I scan my documets to clients there is a black vertical line. How do I have this line removed. I like to send clean documents to clients.

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Canon MB5320

Hi, qcfinancial14!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and the software you are using to scan.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 2
Registered: ‎08-30-2016

Re: Canon MB5320

Windows 7 The printer is a multi function printer/scanner/fax/copier. When I make copies there is no black vertical line that runs through my copies. However, when I use the ADF the black vertical line runs through the scanned documents.

Product Expert
Posts: 2,993
Registered: ‎10-16-2012

Re: Canon MB5320

Hello.

 

The lines that you are experiencing may be a result of the scan glass being dirty or scratched.  The scan glass that the printer uses when scanning from the ADF is located to the left of the larger glass area (platen) when you open the cover.  It is the smaller glass strip on the left hand side of the unit. 

 

Spray some glass cleaner on a paper towel and then clean the smaller glass area.  Once cleaned, try scanning from the ADF again.

 

If the issue persists, find more help at Contact Us.

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