cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon MB5320

qcfinancial14
Apprentice

Each time I scan my documets to clients there is a black vertical line. How do I have this line removed. I like to send clean documents to clients.

3 REPLIES 3

Jason
Whiz

Hi, qcfinancial14!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and the software you are using to scan.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Windows 7 The printer is a multi function printer/scanner/fax/copier. When I make copies there is no black vertical line that runs through my copies. However, when I use the ADF the black vertical line runs through the scanned documents.

Hello.

 

The lines that you are experiencing may be a result of the scan glass being dirty or scratched.  The scan glass that the printer uses when scanning from the ADF is located to the left of the larger glass area (platen) when you open the cover.  It is the smaller glass strip on the left hand side of the unit. 

 

Spray some glass cleaner on a paper towel and then clean the smaller glass area.  Once cleaned, try scanning from the ADF again.

 

If the issue persists, find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements