Canon - MAXIFY MegaTank GX4020 won't print color

[Montanapureskin]

My Canon MAXIFY MegaTank GX4020 inkjet printer stopped printing color in the middle of a project. I did multiple deep cleans, which didn't solve the problem. Has anyone else had this issue? Are there any solutions?

Thank you

Michelle Mc

[Stephen]

Hello!

So that the Community can help you better, we will need to know more information.

Do you see any error messages?
Which version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue (example: what app(s) do you use to print? what devices? kind of paper?)

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[AaronHoward]

Hi! I am having this same problem.

I receive no error messages--color documents from a variety of web and native software apps only print in black. Running on Win11 PC connected to the printer via WiFi, using typical 20# bond copy paper. None of the maintenance cleaning cycles has resulted in any change.