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Canon LBP223dw - how to turn off cartrige error message

Serpher
Apprentice

Is there a way to turn off the message on start that says "Error connecting to cartridge, it is possible it's a counterfeit..."
By pressing OK it goes away, but can it be disabled entirely?

Canon Genuine Mode is disabled.

2 REPLIES 2

Stephen
Moderator
Moderator

Hi, Serpher!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We can only provide support for Canon products manufactured for and used within the US market. The i-SENSYS LBP223dw isn't sold or supported by our team here at Canon USA. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

shadowsports
Legend
Legend

@serpher,

It sounds like the printer is operating as expected.  Canon Genuine Mode only checks for the presence of an OEM ink or toner cartridge.  A communication failure is not part of the genuine mode check.  That error means the printer is unable to communicate with the installed cartridge.  

~Rick
Bay Area - CA


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