03-24-2022 02:16 PM
Recently my MF 269 DW began randomly changing the font and/or font size when printing Word documents. On some pages, it does not occur, but it occurs randomly somewhere in the document. Regretfully, it occurs in documents needed for my son's school.
It occurs on Windows and Windows 11 on multiple computers. If I print the document to another printer it prints fine.
The MF 269dw printer was purchased on 12/8/2020. The computers and printer are connected via Ethernet.
I've set the printer back to factory defaults and re-configured it. I have updated it to the latest BIOS and installed the latest version of the Canon drivers.
Someone recommended resetting the print spool which I have done on the local computer. However is there a separate spool on the printer and if so, how would I clear it?
04-08-2022 01:40 PM
The printer does not have a separate spool and the issues does not look like a print spooler problem. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
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