07-10-2021 02:53 PM
My printer keeps giving me a paper jam error. I have followed the directions on the printer to take out the ink cartridge and the paper with no improvement. I have turned the machine off and unplugged it then turned it back on with no luck. This printer is around 4 years old. The ink cartridge is full and there is no paper jam. However, I cannot get the error message to go away. Any suggestions for how to fix this problem. I don't think I should need to buy a new printer at this point. Also, the problem started after I was trying to print, but the pages were coming out blank.
08-25-2021 04:16 PM
If you are getting a paper jam message and you have already removed the toner and could not find any jams or obstructions, it would mean the printer needs service. You can use the link HERE to check you Canon account to see what options you have or you can contact support at 1-800-652-2666.