Thanks for posting!
While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!
If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!
If you're not in the USA, you'll want to reach out to Canon in your country HERE.
Canon does not provide Image Runner Support on the forums. You have to contact your reseller for assistance. We have two IR's in the office and neither of them spit out a piece of paper when they are shut down.
Edit* Seems I posted over the last reply.
Bay Area - CA
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07/31/2023: New firmware updates are available.
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03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM